Complete peace of mind
I pride myself on delivering high quality professional customer service throughout the purchase process. I believe communication is of the utmost importance and will email you every step of the way and answer any queries that you may have quickly and efficiently.
Payment
Whether you are selecting an artwork that has already been created or are commissioning a piece, payment can be made via bank transfer (UK buyers) or Paypal (international buyers).
Once you have found a painting that you would like to purchase please email me the following information:
- The name of the painting
- Your name and address
- Your contact telephone number
- Your preferred method of payment
A confirmation email will then be sent to you confirming your order and details where to send your payment. Upon receipt of payment a further confirmation email will be sent to you and if commissioning a piece, informing you of the remaining balance to be paid once the artwork has been completed
Returns Policy
In the unfortunate event that you are unhappy with your purchase and wish to return your artwork please contact me via email as soon as possible and return the item within 7 days of receipt.
The buyer must pay for the return delivery, packaging and must insure the item during transit as refunds are only authorised if the item is returned in perfect condition for re-sale, if possible re-use packaging or re-package to a suitable standard for transit.
Please note that all commissioned pieces are non-returnable.
Cancellation of Order
Every effort will be made to accommodate a cancellation or change of request providing your order has not yet been processed and dispatched. To expedite the cancellation process please contact me as soon as possible. If your order has been dispatched, the order cannot be cancelled, however non-commissioned pieces can be returned, please see information above regarding returns.
